Old way was best, you could walk in and talk to someone the same day. Now with telephone call system, you get number and you must stay on line, get off line, lose your place.
There should be system for calling you back, or texting or e-mailing. It appears they are trying to avoid as many people that need help as possible.
The current system should be overhauled. You cannot even contact the supervisor, this person does not answer the phone either.
Bad service is an understatement.
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